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How we handle your information

We collect only what we need to run your account, process your bKash, Nagad or Rocket transactions, and keep your lobby access secure. You decide what stays, what goes, and when to ask us questions.

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558h c How we handle your information
PRIVACY CONTACT

How to reach us about your data

If you want to see what information we hold, correct a detail, withdraw consent for marketing, or request account deletion, our support desk handles every privacy query the same way we handle payment questions. Open live chat from any logged-in page, send a message through the contact form, or email the address listed in your account dashboard and we will respond within one business day.

Live chat Click the chat bubble on any page when you are logged in and tell the agent you have a privacy request. They will verify your account, document your question and route it to the data team for action.
Contact form Visit the contact page, select privacy or account data as your topic, describe what you need, and submit. We will reply to your registered email within one business day with next steps or the information you requested.
Email support Send your data request to the support email shown in your account settings. Include your username and mobile number so we can verify ownership before sharing or changing any personal details.
DATA HANDLING

How we protect and manage your information

We encrypt payment credentials when you enter your bKash, Nagad or Rocket PIN, store session tokens with secure hashing, and limit data access to engineers who maintain the wallet infrastructure and fraud-detection scripts. You control marketing preferences from your dashboard, request a data export any time, and close your account with one support ticket when you are done playing.

Payment encryption

Your bKash, Nagad and Rocket transaction details move through encrypted channels and we never store your mobile-wallet PIN. Only the deposit confirmation and withdrawal request sit in our logs, not the credentials themselves.

Cookie policy

We use session cookies to keep you logged in when you switch from Crash Turbo to live baccarat, and analytics cookies to understand which game categories get the most traffic. You can clear them from your browser any time.

Account security

Two-factor login via SMS keeps your account safe even if someone guesses your password. We log each login attempt, flag unusual device patterns, and send you an alert when a new mobile number tries to access your wallet balance.

Retention and deletion

We hold transaction records for the minimum period required by payment processors, then archive older data. Close your account through support and we will delete personal details within thirty days, keeping only the anonymised logs regulators require.

Common questions about your data

We ask for your mobile number, a username, password, and your date of birth to verify you meet age requirements. When you deposit through bKash, Nagad or Rocket we log the transaction ID and amount to reconcile your account balance.

Yes. Open a live chat session or send a request through the contact form and we will email you a report showing your profile details, deposit and withdrawal history, session logs, and marketing preferences within three business days.

We retain deposit and withdrawal logs for the period required by our payment processors and applicable regulation, usually between one and seven years. After that window we archive or delete them unless your account remains active with recent transactions.

We share transaction data with bKash, Nagad and Rocket to clear deposits and process withdrawals, and with game studios to validate bet outcomes. We never sell your details to marketing agencies or unrelated businesses outside the platform operation.

Log into your account dashboard, open notification settings, and toggle off the marketing-email switch. You can also click the unsubscribe link at the bottom of any promo message and we will remove you from the list immediately.

Contact support with a closure request and we will lock your login within twenty-four hours, then delete your profile, contact details and session history within thirty days. Transaction records required by regulation stay archived in anonymised form.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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